Before you write
- Confirm the purchase email matches your Twenty account.
- Try re-downloading from Purchases.
- Re-read the seller setup instructions and .env requirements.
What to include
- Product name and purchase date.
- Checkout email / order reference if you have it.
- What you expected vs what happened (download missing, setup blocked, listing mismatch).
Digital goods policies vary - see the Refund policy page for the current rules. Support replies from the contact form typically within one business day.